​THE COMPANY
Opera Colorado began out of a desire to establish a major production company that would deliver major operatic productions to our local audiences. Its first season in 1983 featured a roster of internationally acclaimed performers, including James McCracken and Plácido Domingo. The company continues to attract the highest level of talent for its grand opera performances for over four decades. Opera Colorado is a resident company at the Ellie Caulkins Opera House at the Denver Performing Arts Complex (DPAC) in downtown Denver, with its headquarters located in Englewood, CO. The company features its own local professional orchestra and chorus, and employs over 300 people during its production season, which spans September through May, and serves over 45,000 patrons annually through performances and programs. With an annual operating budget of approximately $5.5M, Opera Colorado is committed to telling stories that excite and connect our community in meaningful ways.
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WHO WE ARE
We believe that opera plays a vital role in enriching our community. Opera Colorado’s staff is a dynamic team of creative individuals who are passionate about serving our community through the power of the arts. We create great art, foster trust, and support growth. Adventure, curiosity, creativity, and transparency fuel our team to excellence in all we do. We are committed to creating opportunities to connect and enrich our Colorado community through the powerful storytelling medium of opera, and we are committed to removing barriers to make opera accessible and welcoming to all.

​OUR VISION AND VALUES
Opera Colorado aspires to build a family of opera lovers, who reflect the multi-cultural fabric of our community. Our work will tell the great stories of opera, past, present, and future, showcasing diverse talent and innovative approaches that serve as a model for our community and the industry at large. To advance our mission and vision, the Opera Colorado staff has identified a set of core values that aim to inform our organizational culture and decision-making.

• We strive to create an Inclusive environment—providing equal access to all opportunities within the company and creating an environment where everyone feels welcome and safe.
• We foster ​Creativity in every aspect of our work—from the originality of our productions and educational experiences, to the way we innovate and solve problems.
• We are ​Tenacious in forging new paths and overcoming challenges—we don’t give up when the going gets tough!
• We are ​Passionate about opera, our patrons, and our colleagues—we celebrate our dedication to creating the most compelling opera experiences for the widest audiences.
• We approach our daily work with a high level of ​Integrity—focusing on respectful, professional, and transparent actions, treating others as we would hope to be treated, and creating a trusting work environment.
• We know ​Humor fosters camaraderie and friendship—allowing us to maintain a lighthearted perspective and helping us view stressful events as opportunities.
• We exist to serve our ​Community but we also work collaboratively as a community of professionals—respecting our individual and collective talents and opinions, while building strong bonds between the company and our patrons.

​POSITION OVERVIEW
​Opera Colorado seeks a dynamic Patron Services Manager to build strong, positive relationships with audiences through exceptional phone, email, and in-person customer service. Reporting to the Director of Marketing & Communications, this detail-oriented communicator will maintain accurate patron accounts, support revenue strategies, and collaborate across departments to increase patron engagement and revenue for performances, donor events, and all audience-building programs. The ideal candidate brings a commitment to outstanding customer service, strong organizational skills, and enthusiasm for Opera Colorado’s mission.

As events, programs, and performances are essential components, the Patron Services Manager is required to attend events, and hours will include morning, evening, and weekend work. A staffing calendar is maintained to monitor and manage non-traditional work hours. This is a full-time position based in Englewood/Denver CO.

​DUTIES AND RESPONSIBILITIES

​Ticketing Operations

• ​Oversee all Patron Services department operations including supervision, hiring, training, and support of box office and front-of-house personnel.
• Manage all ticketing channels (phone, mail, online, and in-person), ensuring accurate processing, fulfillment, and high-level customer service.
• Direct subscription ticketing, including seating, order confirmations, renewals, and fulfillment of exchanges, upgrades, and ticket donations.
• Lead and manage group sales processes, including outreach strategies, order handling, contracts, and invoicing.
• Coordinate performance-day ticketing operations with venue front-of-house teams and manage temporary box office setups as needed.
• Manage event, season, and package builds within the ticketing system, overseeing inventory, promotions, reconciliations, and the online purchase experience.

• Ensure outstanding customer service for prospects, ticket holders, and donors by resolving ticket issues promptly and courteously.
• Handle patron requests while upholding company policies and protecting the integrity of Opera Colorado’s ticketing operations.
• Develop strategies, timelines, and goals for the group sales campaign and monitor revenue performance.
• Oversee in-house mini-campaigns and coordinate their integration with broader marketing and development initiatives.
• Maintain data integrity in Tessitura, including merging duplicate records and ensuring accurate, up-to-date patron accounts.
• Establish and maintain ticket office policies that support strong customer service and operational efficiency.

• Create and manage internal volunteer request forms; record all volunteer hours.
• Maintain current volunteer records in Tessitura and external systems for
• accurate communication and tracking.
• Schedule volunteers for events, performances, and other company needs; plan and execute the annual Volunteer Reception.

• Approaches challenges with creativity, flexibility, and sound judgment—balancing determination with tact and respect for others’ perspectives.
• Exhibits strong management capabilities as well as an ability to motivate and connect with individuals from diverse backgrounds and work styles.
• Brings proactive energy and a solutions-oriented mindset, taking initiative, following through reliably, and maintaining professionalism and emotional maturity under pressure.
• Communicates clearly and respectfully, practicing active listening and engaging effectively with colleagues, patrons, and partners across departments.
• Demonstrates strong organizational and time-management skills, ensuring accuracy, meeting deadlines, and prioritizing effectively in a fast-paced environment.
• Uses technical tools—including Microsoft Office and database systems—with confidence and efficiency to support high-quality work and streamlined operations.

• Bachelor’s degree or equivalent combination of education and experience.
• Significant experience in ticket office and patron services management, ideally within the performing arts.
• Demonstrated expertise in Tessitura required, including proficiency with event and season builds, promo code creation and testing, subscription rollovers, and order/constituent imports.
• Prior supervisory or team leadership experience preferred.
• Strong administrative skills with exceptional accuracy, attention to detail, and the ability to manage multiple projects and deadlines.
• Demonstrated commitment to customer service excellence and supporting efficient, patron-centered operations.
• Effective problem-solving and decision-making abilities, with the capacity to anticipate needs and plan strategically.

​SPECIAL REQUIREMENTS                                                                      

• Ability to work frequent evenings and weekends.
• Ability to lift 40 lbs. occasionally, with or without assistance.

​COMPENSATION
The salary range for this position is $57,800–$65,000, commensurate with experience. Opera Colorado offers a generous benefits package that includes medical and supplemental insurance, retirement contributions, paid vacation, holidays, and sick leave. We are proud to be an equal opportunity employer and are committed to building a diverse, inclusive team that reflects a wide range of perspectives and experiences.

​Data show that women and BIPOC candidates more frequently do not apply to a job because they don’t feel they meet all the qualifications listed. Our job descriptions are general overviews, not a mandatory comprehensive list. If you feel passionate about our efforts and believe that you have the skills to contribute to the growth of our organization, we want to hear from you​.